Deposit and withdrawal policy

All deposits and withdrawals must be made through the customer portal

        Deposits:

      1. Funds deposited into a trading account must come from a source (credit / debit card, bank, alternative payments account).


      2. At our discretion, MKDFX may require confirmation of ownership of the funding account at any time (credit card, bank account, alternative payment account, etc.) before funds can be credited to a funding account. trading.
For example, if the customer wants to make a deposit by credit or debit card, they must provide a copy of the card scan or a photo of the card. Failure to comply with this policy will result in rejection of the deposit. Please ensure that credit card numbers are redacted so that they only show the first 6 and last 3 digits (eg 456 47 xxxxx 156).



      3. MKDFX does not strictly accept third party payments. If for any reason MKDFX becomes aware of a payment made by a third party, MKDFX is entitled to cancel the payment, close any open position, void any profit made and / or to close the trading account. MKDFX will not be liable for any losses resulting from a violation of this policy.



      4. Payments from common bank accounts or credit cards are accepted if the holder of the trading account is one of the beneficiaries.


 
      5. If we choose to waive or cover charges, we can only cover the charges that we see. The other costs invoiced by your bank, your intermediary bank and / or our financial institution remain your responsibility.



      6. MKDFX will not be liable for any losses (including cases of automatic or forced liquidation) resulting from delays in processing your deposit, including, without limitation, payments made to cover outstanding margin requirements. Only cleared funds are deposited into a trading account. It is the client's responsibility to ensure that their trading account (s) have sufficient funds to cover margin requirements.



       7. In the event of a chargeback, the customer is solely responsible for covering any reverse payment and / or chargeback charges. MKDFX, at its own discretion, may offset amounts deducted as a result of a chargeback with amounts available in the client's account (s) or future deposits made to their trading account.



     Withdrawals: 


      1. To comply with rules and regulations, MKDFX will only process withdrawals made to the same account (eg credit / debit card, bank, alternative payment account, etc.) that was used to deposit the funds, unless expressly instructed to send the funds to a different account in the name of the trading account holder. On its instructions, MKDFX reserves the right to refuse any instruction to process the return of funds to a different account without providing reasons. The customer may be required to provide additional information and documents.


     2. For example, if a deposit is made by credit / debit card, and then a subsequent withdrawal request is received, the amount of funds returned to the affected credit / debit card cannot exceed the original amount  deposited to from there.
Any  profit made in excess of the deposited amount may be transferred to another account in the name of the holder of the trading account. On its instructions, MKDFX  reserves the right to reject any instructions to process a return of funds to another account without providing reasons.


 3. Due to rules and regulations, MKDFX cannot deposit funds to third parties. All funds withdrawn from a trading account must go to an account with the same name as the holder of the trading account.


     4. Due to credit / debit card limitations, MKDFX can only refund the amount received from said credit / debit card (i.e. excess funds cannot be applied to that credit / debit card). withdrawal method). Refunds made to credit / debit cards may take 3 to 5 business days from the date of processing to appear on the statement.



          5. All withdrawal requests are processed Monday through Friday 9 am to 5 pm. Requests received after 5:00 p.m. will be processed the next business day. Please note that our bank's cut-off time is 4 p.m. and withdrawals processed after that time will not leave our bank account until the next business day.  



          6. International bank transfers are subject to a minimum charge of € 10 of the base currency of your trading account (€ 10 EUR). MKDFX will deduct this fee from the withdrawal amount before depositing it to the designated bank account. Please check with your bank for the fees they may charge you for the services they provide. 1% fee on deposit and withdrawal.



     7. Customers acknowledge that they may be required to provide information and / or documentation on the source (s) of funds and / or the source of wealth in general when processing a withdrawal request. MKDFX reserves the right to refuse to process a withdrawal request when a client does not provide all the required information, and / or where MKDFX has a reasonable concern that doing so may result i violations of the laws on the fight against money laundering and terrorism.